|
Where is my nearest stockist/retailer?
You can locate your nearest stockist by searching on our stockist list. Stockists are listed by county. Click here to find a stockist
Where can I find items which are not available at my local stockist / retailer?
Please contact one of our site shops on +44 (0) 1905 746072 who will be happy to help with queries relating to the availability of specific items. To enquire about the availability of an item within the US call 001 856 866 2900.
How can I date and value my pattern?
We regret to inform you that Royal Worcester do not offer a valuation service. Use one of the links below for further information.
Click here to download our Valuations list
Royal Worcester patterns can be dated using information provided on the link below.
Click here to visit the Worcester Porcelain Museum website
Is my tableware pattern dishwasher and microwave safe?
Hand Washing: Before use hand washing is always recommended for new purchases. For best results always hand wash your tableware in warm water using a liquid detergent. Even in water, glaze surfaces can be scratched if rubbed against one another with any force, so avoid putting too many plates into water at any one time. Drain in a rack and do not handle several plates at a time whilst drying them. Do not use abrasive washing powders or harsh scourers as gold and platinum decoration is easily damaged. Soaking in warm water before washing will remove most stains or hardened on particles. Very stubborn stains can be removed by soaking in a mild bleach solution for a few minutes. Fine metal marks caused by cutlery can be removed using a ceramic hob cleaner e.g. Rescue.
Washing In a Dishwasher: Our tableware can be washed in a dishwasher safely by following these guidelines:
Do not overload the washer and make sure items do not touch each other.
Follow the machine manufacturer’s instructions carefully, selecting a low or “energy save” setting where possible.
Ensure the correct dosage of washing agent, water softener and rinse aid are applied.
Washing Cutlery: Wash your new Jamie Oliver cutlery by Royal Worcester in warm soapy water before you start to use it.
It is dishwasher safe, but it is best to follow the manufacturer’s advice on recommended detergents and procedures.
Try not to leave the cutlery sitting in a sink full of water for any length of time as mineral salts in the water can harm the metal surfaces.
Be careful not to damage the lovely brushed surface – don’t scrub it with abrasive materials.
Dry your cutlery with a soft cloth straight after you’ve washed it to avoid watermarks.
Microwaves & Ovens: Our porcelain and stoneware cookware/oven-to-tableware is designed for use inside the oven provided sudden changes in temperature are avoided. Take care not to use on electric hot plates, expose to a naked flame or allow to bake ‘dry’. Fine bone china tableware is not suitable for cooking purposes, however plates can be pre-heated if put in a cold oven and warmed gently. Tableware designs without precious metal decoration are safe for use in the microwave. Any pattern that uses gold or platinum decoration must not be used in a microwave oven as this can damage both the ware and the microwave.
Can I order online?
At this time we do not offer the facility of buying through this website. However, we work with a number of online retailers who you will be able to identify through a search engine.
Where can I buy a discontinued pattern?
You may be able to purchase any discontinued product at the Royal Worcester factory shops or alternatively we provide a list of specialist companies who buy and sell discontinued ranges.
Click here to download our China Matchings list
Where is my product made?
We carefully select a number of high quality worldwide partners who manufacture product to our exacting standards. The exact location of production is identified on the product packaging / labelling. Please contact our customer services department on +44 (0) 1905 746000 for further information.
Does Royal Worcester buy back dinner services or collectables?
We do not offer a buy back service. Our list of china matching organisations may be able to help you sell items.
Click here to download our China Matchings list
What are the opening times for the site shops?
Please refer to Shopping information section for opening times.
How do i identify my Royal Worcester?
Please visit the Worcester Porcelain Museum website for help identifying your product.
How safe are your Royal Worcester products?
All Royal Worcester products are regularly tested both in house by a technically qualified team and by external assessors to ensure that all product satisfies worldwide regulations and are fit for purpose.
Does your company have an ethical and social policy?
All Royal Worcester product is manufactured from factories that have been audited against a very strict ethical and social code of conduct with a zero tolerance approach against failure. This is the company policy.
For any other questions that you may have, that are not answered on this page, please 'Contact Us'
|
